Travel Protection

Why purchase travel protection?

Even with the most meticulous planning, travel can be full of surprises. Here are just a few unforeseen circumstances that could arise:

When you purchase a travel protection plan, you can relax and enjoy your trip knowing that you have protection in place should something happen.

Our Plan

Our plans changed slightly for 2018. If you purchased our protection plan prior to 2018, please see this page instead.

For your convenience, we've partnered with Travelex Insurance Services, one of the most respected names in the industry, to offer our travelers a competitively priced travel protection plan. Our plans with a wide range of benefits, including an option allowing cancellation of your travel plans for any reason.

Our plan is available to anybody with a primary residence in the United States, including Washington D.C. but excluding overseas territories.

Basic Protection Plan: Benefits include coverage for trip cancellation (for a covered reason), interruption or travel delays, missed connections, medical emergency expenses and evacuation, lost or delayed baggage, and more. Maximum covered trip cost is $15,000 per person.

Basic Protection Plan with Cancel for Any Reason Option: This upgrade includes all the benefits of the Basic Protection Plan, plus the Cancel for Any Reason option which allows you to cancel your covered trip, at least 2 days prior to departure, for ANY reason not covered by our Basic Protection Plan, and get reimbursed for up to 75% of all non-refundable trip costs (50% for Florida residents). Maximum covered trip cost is $10,000 per person.

Upon request, our plan can also cover any other travel arrangements related to your trip not purchased through Friendly Planet, including connecting flights, hotels, or rental cars.

For full coverage terms and details, including limitations and exclusions, view or download the full policy, which varies slightly by state:

Friendly Planet Travel Protection Plan Policy by Travelex

Purchasing

When you book a trip with us, online or by phone, we'll give you the option to add our our protection plan to your booking.

You may also purchase the plan later. To add coverage to an existing booking, select the appropriate option on our Make A Payment Page, or contact us.

Our Basic Protection Plan may be purchased at any time until you make your final payment. It may not be purchased after we receive your final payment.

Our Basic Protection Plan with the Cancel for Any Reason Option may be purchased within 15 days of booking.

If you purchase within 15 days of booking, the Pre-Existing Condition Exclusion will be waived at no additional cost.

If you have purchased (or plan to purchase) other travel arrangements related to your trip not through Friendly Planet, and would like to include them in your coverage, contact us before the deadlines listed above.

Price

The cost of our travel protection plan is determined by the total trip cost per person, including all travel expenses paid to Friendly Planet, plus the cost of any other travel arrangements related to your trip not purchased through Friendly Planet, if you would like them included in your coverage. Rates are subject to change. Current prices in effect for bookings made Jan. 1, 2018 and later.

Total trip cost Basic Protection Plan Basic Protection Plan
with Cancel for Any Reason Option
$0 – $1,500.00 $119 $202
$1,500.01 – $3,000.00 $139 $236
$3,000.01– $4,500.00 $167 $284
$4,500.01– $6,000.00 $192 $326
$6,000.01– $7,500.00 $224 $381
$7,500.01 – $10,000.00 $263 $447
$10,00.01 – $12,500.00 $429 Not Available
$12,500.01 – $15,000.00 $515 Not Available

Benefits & Coverage

The benefit descriptions below are only brief summaries. Coverage may vary by state. For full coverage terms and details, including limitations and exclusions, view or download the full policy:

Friendly Planet Travel Protection Plan Policy by Travelex

TRIP CANCELLATION & INTERRUPTION: Helps protect travel investments and recover non-refundable, prepaid trip costs if you need to cancel or interrupt your covered trip due to a covered reason.

TRIP DELAY: Provides reimbursement of up to $1,000 for additional expenses such as accommodations, meals and local transportation, if your trip is delayed 5 hours or more for a covered reason. Trip Delay does not reimburse for expenses incurred after travel becomes possible.

BAGGAGE & BAGGAGE DELAY: Provides reimbursement up to $1,000 (Baggage & Personal Effects)/$250 (Delay) for personal articles and expenses if bags are lost, stolen, damaged or delayed for 12 hours or more.

EMERGENCY MEDICAL & DENTAL EXPENSES: Provides coverage up to $50,000 (Medical Expense) and up to $750 (Dental Expense) for emergency medical treatment if an unforeseen sickness or accidental injury occurs while traveling.

EMERGENCY EVACUATION & REPATRIATION: Provides coverage up to $100,000 for Emergency Evacuation & Repatriation. Covers costs of transportation for an emergency evacuation to the nearest suitable hospital (also includes repatriation).

24-HOUR ACCIDENTAL DEATH & DISMEMBERMENT: Provides coverage up to $50,000 for loss of life, limbs or sight from a covered accidental injury anytime during your Covered Trip. (Not available for residents of New Hampshire.)

TRAVEL ASSISTANCE & CONCIERGE SERVICES: Includes a wide range of services before and during a Covered Trip through a 24/7 toll-free number. This includes assistance with medical emergencies, lost documents or baggage, event ticketing, business services, and much more.

Cancel for Any Reason Option

This optional benefit allows you to cancel your covered trip for ANY reason not covered by our Basic Protection Plan and receive up to 75% reimbursement (50% for Florida residents) of all non-refundable payments you have made towards your trip, provided all requirements are met.

Examples of when you could benefit from this enhanced coverage:

How it works:

Pre-Existing Condition Exclusion Waiver

The pre-existing condition exclusion will be waived at no additional cost provided that you purchase the travel protection plan from us within 15 days of booking, your full trip cost is insured, and you are medically fit for travel at the time of purchase.

15 Day Review Period

If you are not completely satisfied with your coverage, contact us within 15 days of purchasing and we will refund your premium, provided you have not departed on your trip or filed a claim. After 15 days, the protection plan cost is non-refundable.

Questions, Claims & Travel Assistance

For all inquiries related to plans purchased on or after Jan. 1, 2018, refer to Plan #316A-1217.
For plans purchased prior to Jan. 1st, 2018, refer to Plan #284A-1115.

Plan Questions:
Travelex Insurance
1-844-843-9407
customersolutions@travelexinsurance.com
8:00am – 7:00pm CT, Mon-Fri

Claim Questions & Status Inquiries:
Berkshire Hathaway Specialty Insurance Claims Department
1-855-205-6054
travelex.claims@bhspecialty.com
7:00am – 7:00pm CT, Mon-Fri

Download claim forms at travelexinsurance.com

Emergency Travel Assistance & Concierge Services:
On Call International
Within U.S.A & Canada: 1-855-892-6495
Outside U.S.A. & Canada: 603-328-1373
24 hours a day, 7 days a week

Details & Disclaimers

The plan and benefit descriptions provided here are only brief summaries and may be changed without notice. For full coverage terms and details, including limitations and exclusions, download the full policy, which varies by state: Friendly Planet Travel Protection Plan Policy by Travelex

If you have questions about coverage available under our plan, please review the policy. Or contact Travelex Insurance Services Inc., at 844-843-9407 or customersolutions@travelexinsurance.com, or by writing to 9140 West Dodge Road, Suite 300, Omaha, NE 68114. Consumers in California may also contact the California Department of Insurance Hotline at 800-927-4357 or 213-897-8921. Consumers in Maryland may contact the Maryland Insurance Administration at 800-492-6116 or 410-468-2340.

Any inquiry regarding claims, including new, existing, or denied claims, should be directed to Berkshire Hathaway Specialty Insurance Claims Department, at 855-205-6054 or travelex.claims@bhspecialty.com, or by writing to P.O. Box 31003 Charlotte, NC 28231-1003. When making a claim due to Trip Cancellation or Interruption, you must notify Friendly Planet Travel or the Claims Department within 72 hours or as soon as reasonably possible. Travelex will not be liable and will not pay for any additional penalty charges that would not have been incurred had you notified us within the specified period. If you are unable to provide cancellation notice within the required timeframe, you must provide proof of the circumstance that prevented timely notification.

Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison. See state-specific fraud warnings.

Our travel protection plan provides insurance coverage which only applies during your covered trip. The purchase of our plan is not required in order to purchase any other travel product or service. Friendly Planet Travel is not licensed to sell travel insurance, and we will only be able to provide general information about the plan; we cannot answer questions about the terms and conditions of the insurance offered. You may have insurance coverage from other sources that provide similar benefits but may be subject to different restrictions depending upon the coverage. You may wish to compare the terms of the travel policy offered through Travelex with any existing life, health, home, and automobile insurance policies you may have. Friendly Planet cannot evaluate the adequacy of any existing insurance coverage you may have. If you have questions about your coverage under your existing insurance policies, contact your insurer, insurance agent, or broker.

License #0D10209. Plan underwritten by Berkshire Hathaway Specialty Insurance Company (formerly known as Stonewall Insurance Company), 1314 Douglas Street, Suite 1400, Omaha, NE 68102; NAIC #22276 under Policy Form series (all states except as otherwise noted) PG-TA-IPL-USE. In KS, MN, MO, MT, OR, and VA Policy Form series PG-TA-IPLNV. In CA Policy Form # PT-TA-IPL-CAEAH, CO Policy Form # PG-TA-IPL-COEAH and PG-TA-IPL-COEIM, IL Policy Form # PG-TA-IPL-ILE, IN Policy Form # PG-TA-IPL-INEAH and PG-TA-IPL-NVIM, MD Policy Form # PG-TA-IPL-MDE, NH Policy Form # PG-TA-IPL-NHE, NY Policy Form # PG-TA-IPL-NVIM and PG-TA-IPL-NVAH-NY, PA Policy Form # PG-TA-IPL-USIM and PG-TA-IPL-NVAH-PA, TX Policy Form # PG-TA-IPL-TXEAH and PG-TA-IPL-TXEIM, WA Policy Form # PG-TA-IPL-NVIM and PG-TA-IPL-WAEAH. W41