Travel Protection
Tours & Packages

Why purchase travel protection?

We recommend that you purchase a travel protection plan to help protect you and your travel investment so you can relax and enjoy your trip with peace of mind. The travel protection plan we recommend, through Travelex Insurance Services, helps provide coverage for Trip Cancellation, Trip Interruption, Trip Delay, Baggage Delay, loss and theft, Medical Expense and Evacuation and more.

Even with the most meticulous planning, travel can be full of surprises. Here are just a few unforeseen circumstances that could arise before or during your travel:

  • A family emergency comes up the day before you're due to depart.
  • You get sick just before travelling.
  • You booked a domestic connecting flight, but it's delayed, causing you to miss your international flight.
  • A severe storm causes your international flight to be grounded, and now you'll miss part of your tour.
  • Your bags get lost, misrouted or damaged in transit.
  • You get food poisoning or sprain an ankle while on tour.

With travel protection, you can rest easy knowing that you've got coverage in place for unforeseen circumstances.

Our Plans

For your convenience, we've partnered with Travelex Insurance Services, one of the most respected names in the travel insurance industry, to offer travelers on our tours & packages two packaged, competitively priced plans, with a wide range of benefits.

Basic Protection Plan: Benefits include coverage for trip cancellation, interruption or travel delays, medical emergency expenses and evacuation, lost or delayed baggage, missed cruise connections, and more.

Basic Protection Plan with Cancel for Any Reason Upgrade: This upgrade includes all of the Basic Plan benefits, plus the Cancel for Any Reason benefit which allows you to cancel your Covered Trip, at least 2 days prior to your departure date, for ANY reason not covered by our Basic Protection Plan and get reimbursed for up to 75% of all non-refundable trip costs!

For a summary of the plan details on benefits, coverages, limitations, and exclusions of these two plans, please refer to the Description of Coverage below.

Purchasing

To get the most out of our travel protection plans, we recommend purchasing the travel protection plan within 14 days of making your initial trip deposit to be eligible for the Pre-Existing Medical Conditions and Exclusions Waiver. You'll have the option to purchase the plan during the booking process.

Please Note: Our Basic Protection Plan with the Cancel for Any Reason Upgrade must be purchased at the time of your initial trip booking/deposit payment. It cannot be added after your reservation has been completed.

Our Basic Protection Plan may be added to your booking up until you make your final payment. It cannot be purchased after we receive your final payment. To add the travel protection plan to an existing booking for a tour or package with Scheduled Dates, select the appropriate option on our Make A Payment Page before or when making your final payment. To add the travel protection plan to an existing booking for a package with Flexible Dates, please call us at 800-555-5765 prior to final payment.

If you have purchased (or plan to purchase) connecting flights from a vendor other than Friendly Planet, contact us before or when making your final payment and within 7 days of booking these flights so that we can include them in your coverage.

Price

The cost of the travel protection plans is determined by the total trip cost per person, which includes all total travel expenses paid to Friendly Planet, excluding any discounts, plus the cost of any outside travel arrangements, including hotel, airfare and rental car components not purchased through Friendly Planet. Rates are subject to change. Current prices in effect for bookings Nov. 1, 2015 and later.

Total trip cost Basic Protection Plan Basic Protection Plan
with Cancel for Any Reason Upgrade
$0 – $1,500.00 $119 $202
$1,500.01 – $3,000.00 $139 $236
$3,000.01– $4,500.00 $167 $284
$4,500.01– $6,000.00 $192 $326
$6,000.01– $7,500.00 $224 $381
$7,500.01 – $10,000.00 $263 $447

Benefits & Coverage

This is a brief description of benefits. For a summary of plan details on benefits, coverage, limitations and exclusions of the insurance plan, please refer to the PDFDescription of Coverage.

TRIP CANCELLATION & INTERRUPTION: Helps protect travel investments and recover non-refundable, prepaid trip costs if you need to cancel or interrupt your Covered Trip due to a covered reason.

TRIP DELAY: Provides reimbursement of up to $1,000 for additional expenses such as accommodations, meals and local transportation, if your trip is delayed 5 hours or more for a covered reason. Trip Delay does not reimburse for expenses incurred after travel becomes possible.

BAGGAGE & BAGGAGE DELAY: Provides reimbursement up to $1,000 (Baggage & Personal Effects)/$250 (Delay) for personal articles and expenses if bags are lost, stolen, damaged or delayed for 12 hours or more.

EMERGENCY MEDICAL & DENTAL EXPENSES: Provides coverage up to $50,000 ($750 sublimit) for emergency medical treatment if an unforseen sickness or accidental injury occurs while traveling.

EMERGENCY EVACUATION & REPATRIATION: Provides coverage up to $100,000 for Emergency Evacuation & Repatriation. Covers costs of transportation for an emergency evacuation to the nearest suitable hospital (also includes repatriation).

24-HOUR ACCIDENTAL DEATH & DISMEMBERMENT: Provides coverage up to $50,000 for loss of life, limbs or sight from a covered accidental injury anytime during your Covered Trip.

TRAVEL ASSISTANCE & CONCIERGE SERVICES: Includes a wide range of services before and during a Covered Trip through a 24/7 toll-free number. This includes assistance with medical emergencies, lost documents or baggage, event ticketing, business services, and much more.

Cancel for Any Reason Upgrade

This optional benefit allows you to cancel your Covered Trip for ANY reason not covered by our Basic Protection Plan and receive up to 75% reimbursement of all non-refundable payments you have made towards your trip, provided all requirements are met.

Examples of when you could benefit from this enhanced coverage:

  • You have a friend or relative expecting a newborn baby close to your departure date
  • You're a professional who may have an unexpected work conflict
  • You're traveling with a significant other in a new relationship

How it works:

  • If you have to cancel your reservation, contact us immediately, at least 48 hours prior to your scheduled departure. (If you simply don't show up for your tour, you will not be covered.)
  • If you are cancelling for a reason normally covered by our Basic Protection Plan, you are eligible for up to 100% reimbursement of all non-refundable payments up to the maximum benefit.
  • If you are cancelling for any reason NOT covered by our Basic Protection Plan, you are eligible for up to 75% reimbursement of all non-refundable payments up to the maximum benefit.
  • All other terms and conditions of the policy are exactly the same as the Basic Protection Plan.

Pre-Existing Condition Exclusion Waiver

The pre-existing condition exclusion will be waived at no additional cost provided that you purchase the travel protection plan from us within 14 days of making the initial deposit payment for your trip, and you are not disabled from travel at the time of purchase.

PLEASE NOTE: Our Basic Protection Plan with the Cancel for Any Reason Upgrade must be purchased at the time of your initial trip booking/deposit payment. It cannot be added after your reservation has been completed.

Ten Day Review Period

If you are not completely satisfied with your coverage, contact us within 10 days of purchasing and we will refund your premium, provided you have not departed on your trip or filed a claim. After 10 days, the protection plan cost is non-refundable.

*Travel Assistance & Concierge Services are provided by the designated provider listed on the Description of Coverage. This is a partial description of benefits. Advance purchase requirements may apply to certain benefits. For a summary of plan details on benefits, coverages, limitations and exclusions of the insurance plan, please refer to the Description of Coverage and/or Group Certificate/Individual Policy. Travel Insurance is underwritten by Transamerica Casualty Insurance Company, Columbus, Ohio; NAIC #10952. 1324225

Questions, Claims & Travel Assistance

For all inquiries, refer to Plan #284A-1115.
For protection plans purchased October 31, 2015 or earlier refer to Plan # 250A-0514

Plan Questions:
1-844-843-9407
customerservice@travelexinsurance.com
8:00am – 7:00pm CT, Mon-Fri

Emergency Travel Assistance & Concierge Services:
Within U.S.A & Canada: 1-855-892-6495
Outside U.S.A. & Canada: 603-328-1373
24 hours a day, 7 days a week

Claim Questions & Status Inquiries:
1-866-968-2061
7:30am – 7:00pm CT, Mon-Fri

To download a claim form, visit: http://www.travelexinsurance.com/SBClaims/

Send completed claim forms to:
Transamerica Claims Administration
Travelex Claims Department
4600 Witmer Industrial Estates, Suite 6
Niagara Falls, NY 14305
Fax: 1-877-367-2496