New Carefree Booking policy | Our response to the coronavirus

Travel Protection

Coronavirus (COVID-19) FAQs
  • Our travel protection plan from Travelex Insurance Services, like most travel insurance policies, does not provide coverage for trips that are cancelled due to COVID-19, including because of travel advisories, the destination being inaccessible, or fear of travel, unless you purchased the plan prior to Mar 18, 2020, and selected the Cancel for Any Reason option. Unfortunately, this option is no longer available for purchase.
  • Our plan does provide emergency medical & evacuation coverage if you become ill with the virus or are quarantined while traveling.
  • If you have purchased or are considering purchasing our plan, please see the Travelex Coronavirus (COVID-19) Coverage Update, the policy details, as well as our updates on the situation.

Our Plan

Our plans have changed slightly.
If you purchased our plan prior to Sep. 4, 2019, or are a resident of Pennsylvania, please see this page.
If you purchased our plan prior to Mar 18, 2020, please see this page.

We've partnered with Travelex Insurance Services, one of the most respected names in the industry, to offer our travelers a comprehensive and competitively priced travel protection plan. Our plan offers a wide range of benefits, including coverage for trip cancellation (for a covered reason), interruption or travel delays, missed connections, medical emergency expenses and evacuation, lost or delayed baggage, and more. Maximum covered trip cost is $15,000 per person.

Our plan is available to anybody with a primary residence in the United States, excluding overseas territories.

Coverage for Other Travel Arrangements

Upon request, the plan can also cover any other travel arrangements related to your trip not purchased through Friendly Planet Travel, particularly any hotel stays or domestic connecting flights (flights from your home city in the U.S. to our package departure city). If you have purchased (or plan to purchase) any such travel arrangements and would like to include them in your coverage, simply contact us at any time prior to making your final payment. Note that the additional coverage might increase your premium slightly; see the Price section below.

However, if you purchased your package from us without international flights (i.e. "land-only"), we cannot add coverage for any international or domestic flights that you purchase from other vendors.

Policy, Benefits & Coverage

Click below for the full policy coverage terms and details, including limitations and exclusions, as well as contact information for emergency travel assistance and instructions on how to make a claim. We recommend you print this document and carry it with you on your trip:

Friendly Planet Travel Protection Plan Policy by Travelex

The benefit descriptions below are only brief summaries. Coverage benefits and rates may vary by state.

TRIP CANCELLATION & INTERRUPTION: Helps protect travel investments and recover non-refundable, prepaid trip costs if you need to cancel or interrupt your covered trip due to a covered reason.

TRIP DELAY: Provides reimbursement of up to $1,000 ($200/day) for additional expenses such as accommodations, meals and local transportation, if your trip is delayed 5 hours or more for a covered reason. Trip Delay does not reimburse for expenses incurred after travel becomes possible.

BAGGAGE & BAGGAGE DELAY: Provides reimbursement up to $1,000 (Baggage & Personal Effects)/$250 (Delay) for personal articles and expenses if bags are lost, stolen, damaged or delayed for 12 hours or more.

EMERGENCY MEDICAL & DENTAL EXPENSES: Provides coverage up to $50,000 (Medical Expense) and up to $750 (Dental Expense) for emergency medical treatment if an unforeseen sickness or accidental injury occurs while traveling.

EMERGENCY EVACUATION & REPATRIATION: Provides coverage up to $100,000 for Emergency Evacuation & Repatriation. Covers costs of transportation for an emergency evacuation to the nearest suitable hospital (also includes repatriation).

24-HOUR ACCIDENTAL DEATH & DISMEMBERMENT: Provides coverage up to $50,000 for loss of life, limbs or sight from a covered accidental injury anytime during your Covered Trip. (Not available for residents of New Hampshire.)

TRAVEL ASSISTANCE & CONCIERGE SERVICES*: Includes a wide range of services before and during a Covered Trip through a 24/7 toll-free number. This includes assistance with medical emergencies, lost documents or baggage, event ticketing, business services, and much more.

Cancel for Any Reason Option

As of Mar 18, 2020, the Cancel For Any Reason Option is no longer available. If you purchased our plan with the Cancel For any Reason option between Sep 4, 2019 and Mar 17, 2020, please see this page for more information.

Purchasing Options & Deadlines

When you book a trip with us, online or by phone, we'll give you the option to add on the protection plan to your booking (provided you enter an address in the U.S., excluding overseas territories, and your trip total falls within the limits listed below).

You may also purchase the plan later. To add coverage to an existing booking, contact us. For some packages, you may also do this on our payment page.

Our plan may be purchased at any time until you make your final payment. It may not be purchased after we receive your final payment.

Pre-Existing Condition Exclusion Waiver

The pre-existing condition exclusion will be waived at no additional cost if you purchase the travel protection plan within 15 days of booking, your full trip cost is insured, and you are medically fit to travel at the time of purchase.


The cost of our plan is determined by the total trip cost per person, including all travel expenses paid to Friendly Planet, plus the cost of any other travel arrangements related to your trip not purchased through Friendly Planet, if you request that we include them in your coverage (see Coverage for Other Travel Arrangements above).

These terms & prices apply to plans purchased on or after Sep. 4, 2019. If you purchased the plan prior to this, or are a resident of Pennsylvania, please see this page instead. All rates shown below are per person and are subject to change.

Except residents of Pennsylvania
Total trip cost Price
$0 – $1,500.00 $155
$1,501.00 – $3,000.00 $181
$3,001.00 – $4,500.00 $217
$4,501.00 – $6,000.00 $250
$6,001.00 – $7,500.00 $291
$7,501.00 – $10,000.00 $342
$10,001.00 – $12,500.00 $558
$12,501.00 – $15,000.00 $670

15 Day Review Period

If you are not completely satisfied with your coverage, contact us within 15 days of purchasing and we will refund your premium, provided you have not departed on your trip or filed a claim. After 15 days, the premium is non-refundable.

Questions, Claims & Travel Assistance

If you need to file a claim, contact us and/or the claims department as soon as reasonably possible.

For all inquiries related to plans purchased on or after Sep. 4, 2019, excluding residents of Pennsylvania, refer to Plan #349A-0919.
If you purchased our plan prior to this date or are a resident of Pennsylvania, please see this page instead.

Plan Questions:
Travelex Insurance Services
8:00am – 7:00pm CT, Mon-Fri

Claim Questions & Status Inquiries:
Berkshire Hathaway Specialty Insurance Claims Department
7:00am – 7:00pm CT, Mon-Fri

Download claim forms at

Emergency Travel Assistance & Concierge Services:
On Call International
Within the U.S.: 1-855-892-6495
Outside the U.S.: 603-328-1373
24 hours a day, 7 days a week

Details & Disclaimers

The plan and benefit descriptions provided here are only brief summaries and may be changed without notice. For full coverage terms and details, including limitations and exclusions, download the full policy, which varies by state: Friendly Planet Travel Protection Plan Policy by Travelex

If you have questions about coverage available under our plan, please review the policy. Or contact Travelex Insurance Services Inc., at 844-843-9407 or, or by writing to 9140 West Dodge Road, Suite 300, Omaha, NE 68114. Consumers in California may also contact the California Department of Insurance Hotline at 800-927-4357 or 213-897-8921. Consumers in Maryland may contact the Maryland Insurance Administration at 800-492-6116 or 410-468-2340.

Any inquiry regarding claims, including new, existing, or denied claims, should be directed to Berkshire Hathaway Specialty Insurance Claims Department, at 855-205-6054 or, or by writing to P.O. Box 31003 Charlotte, NC 28231-1003. When making a claim due to Trip Cancellation or Interruption, you must notify Friendly Planet Travel or the Claims Department as soon as reasonably or medically possible. The Claims Department will then advise you on how to obtain the appropriate form to be completed by you and/or the attending physician (if relevant).

To view state specific fraud warnings, visit:

Our travel protection plan provides insurance coverage which only applies during your covered trip. The purchase of our plan is not required in order to purchase any other travel product or service. Friendly Planet Travel is not licensed to sell travel insurance, and we will only be able to provide general information about the plan; we cannot answer questions about the terms and conditions of the insurance offered. You may have insurance coverage from other sources that provide similar benefits but may be subject to different restrictions depending upon the coverage. You may wish to compare the terms of the travel policy offered through Travelex with any existing life, health, home, and automobile insurance policies you may have. Friendly Planet cannot evaluate the adequacy of any existing insurance coverage you may have. If you have questions about your coverage under your existing insurance policies, contact your insurer, insurance agent, or broker.

Travel Insurance underwritten by Berkshire Hathaway Specialty Insurance Company NAIC #22276 under Policy Form series (all states except as otherwise noted) PG-TA-IPL-USE. In KS, MN, MO, MT, OR, and VA Policy Form series PG-TA-IPLNV. In CA Policy Form # PT-TA-IPL-CAEAH, CO Policy Form # PG-TA-IPL-COEAH and PG-TA-IPL-COEIM, IL Policy Form # PG-TA-IPL-ILE, IN Policy Form # PG-TA-IPL-INEAH and PG-TA-IPL-NVIM, MD Policy Form # PG-TA-IPL-MDE, NH Policy Form # PG-TA-IPL-NHE, NY Policy Form # PG-TA-IPL-NVIM and PG-TA-IPL-NVAH-NY, PA Policy Form # PG-TA-IPL-USIM and PG-TA-IPL-NVAH-PA, TX Policy Form # PG-TA-IPL-TXEAH and PG-TA-IPL-TXEIM, WA Policy Form # PG-TA-IPL-NVIM and PG-TA-IPL-WAEAH. MQ1