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Travel Protection

The Plan

These terms & prices apply to plans purchased Jan. 1, 2018 through Sep. 3, 2019, and to residents of Pennsylvania who purchased after Sep. 3, 2019.
  • If you purchased the plan after Sep. 3, 2019 and are not a resident of Pennsylvania, please see this page.
  • If you purchased the plan prior to Jan. 1, 2018, please see this page.

For your convenience, we've partnered with Travelex Insurance Services, one of the most respected names in the industry, to offer our travelers a competitively priced travel protection plan. The plan offers a wide range of benefits, including coverage for trip cancellation (for a covered reason), interruption or travel delays, missed connections, medical emergency expenses and evacuation, lost or delayed baggage, and more. Maximum covered trip cost is $15,000 per person.

The plan is available to anybody with a primary residence in the United States, excluding overseas territories.

Upon request, the plan can also cover any other travel arrangements related to your trip not purchased through Friendly Planet, including connecting flights, or hotels.

Click below for the full policy coverage terms and details, including limitations and exclusions, as well as contact information for filing a claim. We recommend you print this document and carry it with you on your trip:

Friendly Planet Travel Protection Plan Policy by Travelex

Purchasing

When you book a trip with us, online or by phone, we'll give you the option to add on the protection plan to your booking.

You may also purchase the plan later. To add coverage to an existing booking, select the appropriate option on our Make A Payment Page, or contact us.

The plan may be purchased at any time until you make your final payment. It may not be purchased after we receive your final payment.

If you purchase within 15 days of booking, the Pre-Existing Condition Exclusion will be waived at no additional cost.

If you have purchased (or plan to purchase) other travel arrangements related to your trip not through Friendly Planet, and would like to include them in your coverage, contact us before the deadlines listed above.

In particular, if you have purchased international airfare from us with your package, and would like to add the cost of connecting flights you purchase independently to your coverage, we are happy to help. (Note that the additional coverage might increase your premium slightly; see the Price section below.) However, if you purchased your package without flights ("land-only"), we cannot add any flights that you purchase independently to your coverage.

If for some reason you need to change your departure date or even your package, we can transfer your premiums and coverage to your new booking, provided you have not filed a claim or commenced travel. Unfortunately, we cannot refund premiums for cancelled bookings.

Price

The cost of our travel protection plan is determined by the total trip cost per person, including all travel expenses paid to Friendly Planet, plus the cost of any other travel arrangements related to your trip not purchased through Friendly Planet, if you request that we include them in your coverage.

These terms & prices apply to plans purchased Jan. 1, 2018 through Sep. 3, 2019, and to residents of Pannsylvania who purchased after Sep. 3, 2019.
If you purchased the plan AFTER this (and are not a resident of Pennsylvania), please see this page instead.
If you purchased the plan PRIOR to this, please see this page instead.
All rates shown below are per person and subject to change.

Total trip cost Premium
$0 – $1,500.00 $119
$1,501.00 – $3,000.00 $139
$3,001.00 – $4,500.00 $167
$4,501.00 – $6,000.00 $192
$6,001.00 – $7,500.00 $224
$7,501.00 – $10,000.00 $263
$10,01.00 – $12,500.00 $429
$12,501.00 – $15,000.00 $515

Benefits & Coverage

The benefit descriptions below are only brief summaries. Coverage may vary by state. For full coverage terms and details, including limitations and exclusions, view or download the full policy:

Friendly Planet Travel Protection Plan Policy by Travelex

TRIP CANCELLATION & INTERRUPTION: Helps protect travel investments and recover non-refundable, prepaid trip costs if you need to cancel or interrupt your covered trip due to a covered reason.

TRIP DELAY: Provides reimbursement of up to $1,000 for additional expenses such as accommodations, meals and local transportation, if your trip is delayed 5 hours or more for a covered reason. Trip Delay does not reimburse for expenses incurred after travel becomes possible.

BAGGAGE & BAGGAGE DELAY: Provides reimbursement up to $1,000 ($200/day) (Baggage & Personal Effects)/$250 (Delay) for personal articles and expenses if bags are lost, stolen, damaged or delayed for 12 hours or more.

EMERGENCY MEDICAL & DENTAL EXPENSES: Provides coverage up to $50,000 (Medical Expense) and up to $750 (Dental Expense) for emergency medical treatment if an unforeseen sickness or accidental injury occurs while traveling.

EMERGENCY EVACUATION & REPATRIATION: Provides coverage up to $100,000 for Emergency Evacuation & Repatriation. Covers costs of transportation for an emergency evacuation to the nearest suitable hospital (also includes repatriation).

24-HOUR ACCIDENTAL DEATH & DISMEMBERMENT: Provides coverage up to $50,000 for loss of life, limbs or sight from a covered accidental injury anytime during your Covered Trip. (Not available for residents of New Hampshire.)

TRAVEL ASSISTANCE & CONCIERGE SERVICES: Includes a wide range of services before and during a Covered Trip through a 24/7 toll-free number. This includes assistance with medical emergencies, lost documents or baggage, event ticketing, business services, and much more.

Cancel for Any Reason Option

As of Mar 18, 2020, the Cancel For Any Reason Option is no longer available for purchase.

This optional benefit allows you to cancel your covered trip for ANY reason not covered by our Basic Protection Plan and receive up to 75% reimbursement (50% for Florida residents) of all non-refundable payments you have made towards your trip, provided all requirements are met.

How it works:

  • If you need to cancel your trip, contact us immediately, at least 48 hours prior to your scheduled departure. (If you simply don't show up for your tour, you will not be covered.)
  • If you are cancelling for a reason covered by our Basic Protection Plan, you are eligible for up to 100% reimbursement of all insured non-refundable pre-paid trip costs up to the maximum benefit.
  • If you are cancelling for any reason NOT covered by our Basic Protection Plan, you are eligible for up to 75% reimbursement (50% for Florida residents) of all insured non-refundable pre-paid trip costs up to the maximum benefit.
  • All other terms and conditions of the policy are exactly the same as the Basic Protection Plan.

Pre-Existing Condition Exclusion Waiver

The pre-existing condition exclusion will be waived at no additional cost provided that you purchase the travel protection plan from us within 15 days of booking, your full trip cost is insured, and you are medically fit for travel at the time of purchase.

15 Day Review Period

If you are not completely satisfied with your coverage, contact us within 15 days of purchasing and we will refund your premium, provided you have not departed on your trip or filed a claim. After 15 days, the protection plan cost is non-refundable.

Questions, Claims & Travel Assistance

If you need to file a claim, contact us and/or the claims department as soon as reasonably possible.

For all inquiries related to plans purchased on or after Jan. 1, 2018, refer to Plan #316A-1217.
For plans purchased prior to Jan. 1st, 2018, refer to Plan #284A-1115.

Plan Questions:
Travelex Insurance
1-844-843-9407
customersolutions@travelexinsurance.com
8:00am – 7:00pm CT, Mon-Fri

Claim Questions & Status Inquiries:
Berkshire Hathaway Specialty Insurance Claims Department
1-855-205-6054
travelex.claims@bhspecialty.com
7:00am – 7:00pm CT, Mon-Fri

Download claim forms at travelexinsurance.com

Emergency Travel Assistance & Concierge Services:
On Call International
Within U.S.A.: 1-855-892-6495
Outside U.S.A.: 603-328-1373
24 hours a day, 7 days a week

Details & Disclaimers

The plan and benefit descriptions provided here are only brief summaries and may be changed without notice. For full coverage terms and details, including limitations and exclusions, download the full policy, which varies by state: Friendly Planet Travel Protection Plan Policy by Travelex

If you have questions about coverage available under the plan, please review the policy. Or contact Travelex Insurance Services Inc., at 844-843-9407 or customersolutions@travelexinsurance.com, or by writing to 9140 West Dodge Road, Suite 300, Omaha, NE 68114. Consumers in California may also contact the California Department of Insurance Hotline at 800-927-4357 or 213-897-8921. Consumers in Maryland may contact the Maryland Insurance Administration at 800-492-6116 or 410-468-2340.

Any inquiry regarding claims, including new, existing, or denied claims, should be directed to Berkshire Hathaway Specialty Insurance Claims Department, at 855-205-6054 or travelex.claims@bhspecialty.com, or by writing to P.O. Box 31003 Charlotte, NC 28231-1003. When making a claim due to Trip Cancellation or Interruption, you must notify Friendly Planet Travel or the Claims Department as soon as reasonably or medically possible. The Claims Department will then advise you on how to obtain the appropriate form to be completed by you and/or the attending physician (if relevant).

Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison. See state-specific fraud warnings.

Our travel protection plan provides insurance coverage which only applies during your covered trip. The purchase of the plan is not required in order to purchase any other travel product or service. Friendly Planet Travel is not licensed to sell travel insurance, and we will only be able to provide general information about the plan; we cannot answer questions about the terms and conditions of the insurance offered. You may have insurance coverage from other sources that provide similar benefits but may be subject to different restrictions depending upon the coverage. You may wish to compare the terms of the travel policy offered through Travelex with any existing life, health, home, and automobile insurance policies you may have. Friendly Planet cannot evaluate the adequacy of any existing insurance coverage you may have. If you have questions about your coverage under your existing insurance policies, contact your insurer, insurance agent, or broker.

License #0D10209. Plan underwritten by Berkshire Hathaway Specialty Insurance Company (formerly known as Stonewall Insurance Company), 1314 Douglas Street, Suite 1400, Omaha, NE 68102; NAIC #22276 under Policy Form series (all states except as otherwise noted) PG-TA-IPL-USE. In KS, MN, MO, MT, OR, and VA Policy Form series PG-TA-IPLNV. In CA Policy Form # PT-TA-IPL-CAEAH, CO Policy Form # PG-TA-IPL-COEAH and PG-TA-IPL-COEIM, IL Policy Form # PG-TA-IPL-ILE, IN Policy Form # PG-TA-IPL-INEAH and PG-TA-IPL-NVIM, MD Policy Form # PG-TA-IPL-MDE, NH Policy Form # PG-TA-IPL-NHE, NY Policy Form # PG-TA-IPL-NVIM and PG-TA-IPL-NVAH-NY, PA Policy Form # PG-TA-IPL-USIM and PG-TA-IPL-NVAH-PA, TX Policy Form # PG-TA-IPL-TXEAH and PG-TA-IPL-TXEIM, WA Policy Form # PG-TA-IPL-NVIM and PG-TA-IPL-WAEAH. W41

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