Careers at Friendly Planet

Air Department Agent

Friendly Planet Travel, Inc. (www.friendlyplanet.com), an internet-based tour operator specializing in exotic international destinations and located in Jenkintown, PA, is searching for a full-time, experienced air department agent for our busy, growing company.

Responsibilities and required qualifications for the position include:

  • Ability to manage large volume of airline bookings
  • Minimum 2 years experience of airline GDS (Amadeus, Sabre) Experience with airline contracts for pricing, ticketing, and terms and conditions
  • Proven experience in tracking and managing airline block space
  • Proven experience in airfare comparisons, budget v. actual air cost, and cost-effective routings
  • Speaking by phone with customers requesting information
  • Promptly replying to all passenger requests
  • Working with the entire team to handle projects, resolve problems and provide the best customer service in the industry
  • Experience with Microsoft Office

We're looking for a good team player with positive attitude, friendly demeanor, good organizational skills, and patience, who enjoys working hard and achieving results. The position is full-time, 9:30AM-6PM, no exceptions. We are located in Jenkintown, Pennsylvania, very close to train and bus transportation and an easy commute by car from most of greater Philadelphia.

We offer a career opportunity with plenty of space to grow, where your creativity and energy are appreciated and rewarded. You'll find our warm, friendly and supportive staff and informal atmosphere a great place to build your career. We offer a competitive salary, health insurance, 401(k), paid vacation and plenty of travel opportunities.

Product Development

We are an established online travel company seeking to appoint a Destination Professional for our Product Development team. The successful candidate will be responsible for maintaining relationships and commercial agreements with clients and suppliers, have a strong purchasing background in travel, with proven experience in delivering quality programs at exceptional pricing through effective selection, sourcing, negotiation and commercial management of product.

Travel industry experience within Destination / Product based role is absolutely essential, as well as contracting and negotiation skills. You will need excellent commercial and analytical skills and the ability to build and maintain successful working relationships. The role will involve a strong working knowledge of Excel, a good understanding of the online travel landscape, sales and a familiarity with online distribution channels.

Main responsibilities include:

  • Ability to work in a team environment to handle multiple projects in a timely manner and meet deadlines
  • Researching destinations and providing market comparisons
  • Maintaining relationships and commercial agreements with clients, suppliers, and vendors around the world
  • Ability to manage contracting, pricing and spreadsheet calculations
  • Ability to create written material such as itineraries
  • Willingness to quickly learn and master our software

We offer an attractive salary for this position, which will include a basic salary (depending on experience), profit-related year-end bonus and travel benefits. Please apply highlighting your salary expectations. The position is full-time, 9:30AM - 6PM, no exceptions.

Please send us your resume and cover letter to:

JoAnn Runner, Office Manager

Mailing address

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