Frequently Asked Questions
Tours & Packages

Below are some of the most common questions from our travelers.

How do I book one of your tour or cruise packages?

First, browse or search our tours & packages. If a package is available for booking, you'll see a Reserve button and a list of the available departure dates—select a date to begin. On the next screen, you can select any options and calculate the total price. You can then continue to book the package online, or call our office toll-free at 1-800-555-5765 to book with one of our friendly agents. To hold your booking, a non-refundable deposit is required, which you may pay with a credit card, personal check or money order.

Do I have to pay up front?

No. For most tour packages, we only require a per-person deposit to hold your booking. (The amount varies by package.) This deposit will be applied towards the cost of your package.

Your balance is due later. The due date will be shown when you book. For most tour packages, the due date is 75 days prior to departure. If you are booking close to the departure date (usually one that departs in less than 75 days), your final payment may be due within 72 hours.

What forms of payment do you accept?

We accept personal checks, money orders, credit cards (VISA, MasterCard, Discover & American Express), and payments from your PayPal account.

To pay your deposit: the easiest, fastest and safest way is with your credit card or PayPal account using our secure online booking system. You may also call or fax us to make your payment by credit card, or you can mail in your deposit by check or credit card, but we cannot hold your place until we receive this payment.

To make your final payment: we encourage you to mail a check or money order for the amount due on your invoice. To pay with your credit card or PayPal account, you may use our secure payment form. Or you can mail or fax in your credit card payment. Final payments cannot be accepted over the phone.

Why are deposits non-refundable?

In order to offer you our tours & packages at such fantastic prices, we make financial commitments to suppliers far in advance of each departure date. These commitments are covered by your deposits and cannot be refunded should you cancel your tour. We strongly recommend that you purchase our very affordable travel insurance to protect your deposit in case you need to cancel or change your plans.

What if I need to change or cancel my booking?

If you need to make a change to your booking, please contact us immediately. After your booking has been confirmed and your deposit paid, changes or cancellation do incur a fee. See our Terms & Conditions for more information.

Changes: For most tour packages, a $150 per person change fee applies. Actual fees & rules vary by tour. Additional fees or penalties may be imposed by airlines, cruise lines, or our vendors (we will advise you of the total). Changes cannot be made after your final payment date.

Cancellations: All cancellations must be made in writing. Cancellation fees vary by tour and when you cancel.

Can I bring my children on a tour?

Sure, though for the safety and security of our travelers, we do have some age restrictions. On most of our tours & packages, your traveling companions must be 8 or older at the time of travel. Some packages have different requirements; see the package page. Travelers under 18 years must be accompanied by an adult 21 years or older.

How many people will I be traveling with on my tour?

Most of our tour packages average about 25 passengers per coach, although groups might be larger or smaller, depending on the tour package, departure date, and circumstances. We do our best to keep our group sizes small enough to ensure you have the opportunity to meet new friends and to enjoy the camaraderie of others, but not so large as to feel lost in the crowd.

Should I get travel insurance, and how much does it cost?

We strongly recommend purchasing travel insurance to all our customers and to anybody traveling abroad. We offer an inexpensive, comprehensive travel insurance policy through our insurance partners that you can purchase with your reservation. Cancellation fees for Friendly Planet tours are charged by our suppliers and are beyond our control. Therefore, travel insurance is necessary to avoid costly cancellation penalties and to offer you protection should you become sick or injured during your trip. Travel insurance must be purchased no later than the final payment due date for your trip.

Will I earn frequent flyer miles for these tours?

You may be able to earn frequent flyer points on some of our tours. Once you receive your tickets, contact the airline directly to enter your frequent flyer numbers in your flight record. As you travel, check with the agent prior to boarding each flight on your tour to be sure the frequent flyer information has been entered properly. Keep your boarding passes and passenger receipt, as these documents are proof that you have actually flown the miles you are asking to be credited to your frequent flyer account.

Can I use frequent flyer miles to upgrade tickets from coach to business class?

Our packages include very special contracted airfares which do not permit upgrading with frequent flyer miles. However, most tours provide special negotiated business class upgrade rates for Transatlantic and Transpacific flights. If you are interested in upgrading to business class, please contact us.

What should I pack?

Check out our blog post on our Top 10 Must-Haves for International Travel.

How much baggage can I take?

For most of our tours, one checked suitcase per passenger is permitted, usually limited to 44 pounds. Carry-on luggage is limited to one piece per person, which must fit in overhead bins or under seat. Some tours have more stringent baggage allowance restrictions. Guidelines and limits for your specific tour will be sent with your confirmation materials. We cannot be responsible for any lost or damaged luggage.

What does it mean when you say these tours represent excellent value for money?

A low tour price is just the beginning. If the price is low but the accommodations are disappointing, then your tour was not a value. For us, the price is only the beginning. We focus on all components of the tour to make sure that they represent both high quality and great price. This is our definition of "excellent value for money."

What does good service mean to me, the traveler?

Simply stated, we are there for you. Before you go, while on tour, and when you return. That type of service cannot be measured in dollars, because it is actually priceless. If things go wrong, together with our worldwide network of representatives, we will be there to help make them right again.

Our friendly, courteous, helpful staff will be glad to answer your questions, provide the information you need, and assist you in any way possible to assure a wonderful experience. That makes our tours an even better value for money, because you can count on us to plan and deliver an unforgettable travel experience.

I've not traveled much. Can you give me any advice on the destination and traveling abroad?

Of course! As seasoned travelers ourselves, we're happy to share whatever knowledge we can to make your trip wonderful. As a start, you should review our Fast Facts for the countries you're visiting, where you'll find a compendium of facts, advice and links for travelers. If you don't find the answers you need there, feel free to contact us with your questions.

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