Best of Kenya & Tanzania
The flights used on this tour are booked individually and will require immediate ticketing. You will receive the flight schedule via email within 1-2 business days. If we are unable to confirm any component you selected you have the option to cancel your reservation and receive a full refund of your deposit, which is otherwise non-refundable. If tickets are not issued at the allotted time due to incomplete tour registration or other conditions beyond the control of Friendly Planet Travel, the flights we have confirmed for you will be automatically cancelled. In those cases, we will re- book you on the best available flights at the best possible fare, as soon we receive your passport details. We will then advise you if there are any changes in price. Once tickets are issued, they are non refundable, non transferable, name and date changes are not permitted.
One way to avoid problems with schedule changes is to try and arrive in your gateway city early in the day of your departure. Even better, if your schedule and budget permit the extra time and extra cost, schedule your arrival for the day before your scheduled departure. You can relax knowing you are protected against most connection complications that might arise. You will need the time to navigate the various lines, security checks and duty free shops you'll encounter, and you can use the extra time once you've checked in for your flight to meet fellow Friendly Planet travelers at the gate.
If you are traveling during the month of March or mid-October to mid-November, please note that each year the airlines traditionally undergo flight schedule changes during this time, when Daylight Savings Time begins and ends. We may only be notified of these schedule changes 60 days or less prior to your tour departure. If you are booking flights separately from your home city to connect with the included flights, we strongly suggest that you allow a 5 - 5½ hours connection time between these flights. This can help prevent any problems that may arise from unexpected airline schedule changes and prevent the unlikely event of missing your flight.
Friendly Planet Travel recommends that you make no payments for connecting airfare, or any other services related to this tour, until your final payment due date. Airline schedules and flights are subject to change at anytime without notice. Friendly Planet Travel is neither responsible nor liable for any costs resulting from a change in airline schedules. This includes, but is not limited to: change or cancellation penalties incurred for tickets, international or domestic, not issued by Friendly Planet Travel; additional nights of hotel before, during, or after one of our tours; and additional airport transportation. Under no circumstances shall Friendly Planet Travel be liable for any special, incidental or consequential damages arising from the foregoing. Friendly Planet Travel recommends that passengers reconfirm their flight times 72 hours prior to departure for all flights. Please review our Terms and Conditions.
Friendly Planet's toll-free number is 800-555-5765. The direct extension for our air department is 208.
British Airways (BA) Toll Free Number is 800-247-9297.
Emirates Airlines (EK) Toll-free number is 800-777-3999.
Lufthansa Airlines (LH) Toll-free number is 800-645-3880.