Preparing for your trip
| Package: | Borneo Adventure, 2017-May 2018 |
Print this page and refer to it as you prepare for your trip!
Printed Apr 18, 2024. Please visit https://www.friendlyplanet.com/before-you-go/?tourId=146 for the latest updates.
Checklist
| Item | Due | |
|---|---|---|
| ☐ | Ensure you have a current passport valid for at least six months after your return date. | ASAP |
| ☐ | Passport Pages. Ensure you have enough empty pages in your passport as per the entry requirements at your destination | ASAP |
| ☐ | Complete your registration. You'll receive a link to the registration form after you complete your booking. | Within 1 business day of booking |
| ☐ | Request any additions or changes you may still want to make to your trip. (Fees and/or additional charges may apply.) | 75 days prior to travel |
| ☐ | Make your final payment, if any balance is due. | See your invoice |
| ☐ | Book connecting flights to your departure city, if necessary. (Please confirm your international flight schedule first!) | After receiving your e‑tickets |
| ☐ | Make advance seat reservations for your international flight, if you have a preference. | After receiving your e‑tickets |
| ☐ | Obtain any necessary travel visas and review any requirements for entry. | See below |
| ☐ | Print your itinerary and other final documents, which we will send you via email by 14 days prior to travel. | Prior to travel |
| ☐ | Print your policy documents, if you purchased travel insurance, and carry them with you. | Prior to travel |
| ☐ | Enroll in The Smart Traveler Enrollment Program (STEP), if you're a U.S. citizen or national, so the State Dept. can locate and assist you in case of an emergency. | Prior to travel |
| ☐ | Confirm your flight times and any special meal requests with the airline, and print and carry a copy of your e-ticket. | 72 hours prior to travel |
| ☐ | Check in for your flights online and download/print your boarding passes (if available). | 24 hours prior to travel |
| ☐ | Arrive at the airport, ready for the trip of a lifetime! | 3½ hours prior to departure |
Documents & Entry Requirements
Entry requirements are provided for your convenience. However, unless otherwise stated, it is your responsibility to determine the requirements that apply to you and your trip and to comply with them, including obtaining any necessary visas or other travel documents by the required deadlines and carrying them with you. Especially with COVID-19, requirements are subject to change, so check back for the latest before you depart.
Borneo Entry Requirements
Advice from Friendly Planet
The island of Borneo is divided among three nations: Malaysia, Indonesia & Brunei. Please see entry requirements for the countries relevant to your visit.
Malaysia Entry Requirements
Advice from Friendly Planet
U.S. citizens must have a passport which is valid for at least six months after your arrival date.
U.S. passport holders do not need a visa to enter Malaysia for stays up to 90 days. See the U.S. Dept. of State website for more information.
Advice from our partner Sherpa
General Requirements & Guidelines
- In general, you must have a passport to travel abroad, which should be valid for at least six months after your return date. Passports expiring before then should be renewed as soon as possible. Passports contain at least 2 blank pages for each country visited. If your passport does not have this many pages, obtain a new passport as soon as possible.
- if your passport and visa are not in order, airlines and cruise ships may deny boarding, countries may deny entry, and your trip may be disrupted. Travel insurance may not cover such losses.
- Any changes in names or passport information should be reported to us immediately. Airlines and cruise ships may deny boarding if the name on your passport does not match your tickets.
- Minors (age 17 or younger) departing and/or returning to the U.S. without parents or with only one parent may be required by U.S. Customs & Border Protection (CBP) to present a notarized parental consent letter and/or unabridged birth certificate (more information). Many other countries have similar entry requirements, especially for minors traveling with a parent/guardian with a different surname; check with the consulates of all countries you'll be visiting to learn more.
Final Documents
Your final travel documents will be sent to you via email by 14 days prior to departure. These will include your daily itinerary, hotel and emergency contact information, and other relevant information. Please print your documents and take them with you. If you're departing in less than a week and haven't received your documents, let us know immediately!
Travel Insurance Documents
If you purchased travel insurance, please print and carry your policy documents, including contact information for emergency travel assistance and instructions on how to make a claim. If you purchased the travel protection plan we offer, we recommend you print the full policy.
Smart Traveler Enrollment Program (STEP)
We encourage all U.S. citizens and nationals traveling abroad to enroll in the Department of State's Smart Traveler Enrollment Program (STEP). This free service allows you to receive important updates about safety and security issues in your destination, and makes it easier for the U.S. Embassy, as well as family & friends, to contact you in case of an emergency. To enroll or get more information, please visit the STEP website or any U.S. Embassy or Consulate.
Flights, Transfers & Arrival
Questions about your flights before you depart? Read the information below first. If you still have questions, contact our air specialists at
Flights & Tickets
For this package, we generally book your flights and issue tickets within 5 business days of your booking. However, flights generally cannot be booked more than 330 days prior to travel. If you are traveling more than 330 days in the future, we'll book your flights and issue tickets once they become available.
Once we have issued your tickets, we'll send you an "e-ticket receipt" which contains all of your flight information, including times, carriers, an airline booking reference number, and an e-ticket number. If you have not received this, or have questions about the flights we booked for you, please contact our air department. You will not receive paper tickets. We recommend you print and carry a copy of your flight details, including the airline booking reference number and e-ticket number, as some airports require this to enter the terminal. You do not need to reconfirm your flights with the airline prior to your departure, as we will handle this for you.
Flight Schedule
You may review the sample flight schedule(s) below. This information is for general planning puposes. You will receive your actual flight schedule by email once we issue your tickets.
Airlines may change schedules at any time, even after flights have been confirmed, and we are not responsible for such changes. Please check for updates to your flight schedule prior to booking any connecting flights and again 72 hours prior to departure.
Flights from Los Angeles (LAX) on China Airlines (CI)
Sample Flight Schedule for January 14, 2018 Departure
Main Tour
Note: You must arrive at LAX by 7:25 PM on your scheduled departure date. Your flight will depart before midnight and will arrive to Malaysia 2 days later.
| DEPARTURE | |||||
|---|---|---|---|---|---|
| Flight | From | To | Depart | Arrive | Flight Time |
| CI 007 | Los Angeles (LAX) | Taipei (TPE) | 10:45 pm | 5:10 am (2 days later) | 14.25 hrs |
| CI 721 | TPE | Kuala Lumpur (KUL) | 8:30 am | 1:15 pm | 4.45 hrs |
| RETURN | |||||
| Flight | From | To | Depart | Arrive | Flight Time |
| MH 068 | Kota Kinabalu (BKI) | TPE | 5:40 pm | 9:00 pm | 3.20 hrs |
| CI 008 | TPE | LAX | 11:50 pm | 7:25 pm | 11.35 hrs |
Return Flight Schedule for November 12, 2017 - January 14, 2018 Departure with Penang Island Extension
| RETURN | |||||
| Flight | From | To | Depart | Arrive | Flight Time |
| CI 732 | Penang (PEN) | TPE | 5:30 pm | 10:10 pm | 4.25 hrs |
| CI 008 | TPE | LAX | 11:50 pm | 7:25 pm | 11.35 hrs |
Flight Schedule for March 18, 2018 Departure
Note: You must arrive at LAX by 8:25 PM on your scheduled departure date. Your flight will depart before midnight and will arrive to Malaysia 2 days later.
| DEPARTURE | |||||
|---|---|---|---|---|---|
| Flight | From | To | Depart | Arrive | Flight Time |
| CI 007 | Los Angeles (LAX) | Taipei (TPE) | 11:45 pm | 5:10 am (2 days later) | 14.25 hrs |
| CI 721 | TPE | Kuala Lumpur (KUL) | 8:30 am | 1:15 pm | 4.45 hrs |
| RETURN | |||||
| Flight | From | To | Depart | Arrive | Flight Time |
| MH 068 | Kota Kinabalu (BKI) | TPE | 5:40 pm | 9:05 pm | 3.20 hrs |
| CI 008 | TPE | LAX | 11:50 pm | 8:50 pm | 11.35 hrs |
Return Flight Schedule for March 18, 2018 Departure with Penang Island Extension
| RETURN | |||||
| Flight | From | To | Depart | Arrive | Flight Time |
| CI 732 | Penang (PEN) | TPE | 5:15 pm | 10:00 pm | 4.25 hrs |
| CI 008 | TPE | LAX | 11:50 pm | 8:50 pm | 11.35 hrs |
Flight Schedule for April 15, 2018 Departure
Note: You must arrive at LAX by 9:25 PM on your scheduled departure date. Your flight will depart after midnight and will arrive to Malaysia 1 day later.
| DEPARTURE | |||||
|---|---|---|---|---|---|
| Flight | From | To | Depart | Arrive | Flight Time |
| CI 007 | Los Angeles (LAX) | Taipei (TPE) | 12:25 pm | 5:30 am (1 day later) | 14.25 hrs |
| CI 721 | TPE | Kuala Lumpur (KUL) | 8:50 am | 1:30 pm | 4.45 hrs |
| RETURN | |||||
| Flight | From | To | Depart | Arrive | Flight Time |
| MH 068 | Kota Kinabalu (BKI) | TPE | 5:40 pm | 9:05 pm | 3.25 hrs |
| CI 008 | TPE | LAX | 11:50 pm | 8:50 pm | 12 hrs |
Return Flight Schedule for April 15, 2018 Departure with Penang Island Extension
| RETURN | |||||
| Flight | From | To | Depart | Arrive | Flight Time |
| CI 732 | Penang (PEN) | TPE | 5:40 pm | 9:05 pm | 4.45 hrs |
| CI 008 | TPE | LAX | 11:50 pm | 8:50 pm | 12 hrs |
Flight Schedule for May 13, 2018 Departures
Note: You must arrive at LAX by 10:05 PM on your scheduled departure date. Your flight will depart after midnight and will arrive to Malaysia 1 day later.
| DEPARTURE | |||||
|---|---|---|---|---|---|
| Flight | From | To | Depart | Arrive | Flight Time |
| CI 007 | Los Angeles (LAX) | Taipei (TPE) | 12:35 am | 6:00 am (1 day later) | 13.55 hrs |
| CI 721 | TPE | Kuala Lumpur (KUL) | 8:50 am | 1:30 pm | 4.40 hrs |
| RETURN | |||||
| Flight | From | To | Depart | Arrive | Flight Time |
| MH 068 | Kota Kinabalu (BKI) | TPE | 5:40 pm | 9:05 pm | 3.25 hrs |
| CI 008 | TPE | LAX | 11:50 pm | 8:50 pm | 12 hrs |
Return Flight Schedule for May 13, 2018 Departures with Penang Island Extension
| RETURN | |||||
| Flight | From | To | Depart | Arrive | Flight Time |
| CI 732 | Penang (PEN) | TPE | 5:15 pm | 10:00 pm | 4.45 hrs |
| CI 008 | TPE | LAX | 11:50 pm | 8:50 pm | 12 hrs |
Connecting Flights
If you plan to purchase connecting flights to your departure city, we strongly suggest waiting until after your final payment due date and after you receive the e-tickets for your international flights, to reduce the chances that that your departure might be cancelled or rescheduled or that your international flight times might change. Before purchasing connecting flights, verify the times for your international flights. Leave at least 3½ hours connecting time between flights, and if you're traveling within a few weeks of Daylight Savings Time changes (in March and November, when flight schedules may change even more dramatically), allow 5–5½ hours between flights. Nobody likes waiting around the airport, but missing your flight is far worse!
Airport Transfers
Scheduled group airport transfers at the destination are included with this package. Transfers are included only on the start and end days of the package. When you exit customs, please look for our representative holding a Friendly Planet sign, who will escort you to your transfer vehicle. In most cases, private transfers are also available for an additional fee—contact us for price and availability. Or you may instead arrange your own ground transportation to the package start and end points. (Note that there is no discount for any unused included transfers).
Arrival Complications
We make every effort to ensure our tours run smoothly and trouble-free. We don't expect any problems, and nor should you. But when things don't go as planned, here's what to do:
- You miss your flights, or your flights are cancelled: Please call us immediately. If it's outside our normal business hours, leave a message in our emergency mailbox, with a phone number at which to reach you, and we'll get right back to you.
- Your flights are delayed and you're worried about missing your included transfers: Please contact us to let us know about the delay, and we will notify our partners in destination. They will be tracking your arrival and will plan accordingly.
- Your package includes transfers, but you can't find our representative at your destination: Don't panic—they may have been unexpectedly delayed. Wait up to 30 minutes. Then contact our local partners in destination, listed on the emergency contact page of your final documents. If you can't reach them, call us. If it's outside our normal business hours, leave a message in our emergency mailbox. If all else fails, make your own way to the starting hotel (or cruise port), and we'll refund you the cost of your transfer.
Packing & Luggage
Baggage allowance: In general, our tours & packages allow per person: one checked bag, not to exceed 44 pounds; one personal item such as a purse or camera bag; and one carry-on bag, which should fit under your seat or in the overhead compartment. If your trip includes domestic flights within your destination and/or travel by motor coach, your carry-on should also fit should also fit under your seat or in the overhead bins on those flights or coaches.
Learn more about Baggage Allowances on your international flights. Note that our baggage allowances may be less than those for your international flights. If you exceed the baggage limits, you may be subject to excess baggage charges levied by the airlines and/or by Friendly Planet.
Regardless of the limits—we recommend a smaller size and weight for both your checked and carry-on bags. It's so much easier and faster for you to get around when you have fewer, lighter bags! For your carry-on, consider a soft-sided bag such as a duffel rather than a hard clamshell-type case, which may not fit as easily into overhead compartments or under your seat, especially on buses. For your protection, we suggest your checked luggage have a TSA-approved lock.
Luggage tags: For your safety, we are no longer mailing Friendly Planet luggage tags to you. We encourage you to use your own. Fill in the luggage tags with your name and contact information and attach to each bag, including carry-ons and camera cases, so that your luggage can be identified should it get misplaced during your trip.
What to pack: Check out our list of top 10 must-haves for international travel, as well as what not to pack. Pack smart: put your travel documents, medications, one change of clothing, and other essentials in your carry-on, in case your checked baggage is misplaced. And pack light, for your own comfort and convenience. For clothing, we suggest packing a variety of separates with climate and comfort in mind.
What not to pack: U.S. law forbids you to carry hazardous materials aboard aircraft in your checked or carry-on baggage or on your person, including explosives, compressed gases, flammable liquids & solids, loaded firearms, poisons, corrosives and radioactive materials. Common examples include paints, lighter fluid, fireworks, mace/tear gas and oxygen bottles. Restricted materials may vary by airline and destination. Some items, in quantities of no more than 70 ounces total, may be carried within baggage, including medicinal or toilet articles such as hairspray, perfume and certain medicines that are necessary during your journey. Please check with the airline and/or visit the FAA website prior to travel if you have any questions.
While on Tour
What to Expect
This fast-paced, partially escorted tour package involves a significant amount of walking or hiking, often on uneven terrain, requiring a high level of physical fitness to fully enjoy the trip.
Remember that you're a guest in someone else's homeland, and that you're traveling to experience their country and culture. Be sensitive to local customs and manners, as many things may be done differently than what you're used to. And while we have made every effort to secure modern and comfortable accommodations and transportation, please note that the standards in other countries may be different from those you are accustomed to at home. Overall, you will find a polite, positive, patient, and open-minded approach generally yields the best travel experience!
Please keep in mind that you'll be traveling with a group. Sharing your explorations with like-minded folks can often be a source of joy, and some of our travelers become lifelong friends. But traveling with strangers can also sometimes be challenging, especially in a foreign country. We ask that you be patient and respectful with your fellow travelers, including their needs and preferences. Also remember that you have responsibilities to the group—please be prompt for group activities so you don't keep everyone else waiting. Lastly, please defer to your tour leader, guide or manager. They are there for your safety and wellbeing, and to ensure the journey goes smoothly for everyone. If you have a problem with one of our tour guides or managers, please let us know, either while you're on tour or after you return, and we'll make sure your concerns are addressed.
Eating & Drinking
The meals included with your package are listed in the itinerary. For all other meals, you're at liberty to dine where you like. Your hotels will have several dining choices, from coffee shops to specialty restaurants.
Please see above for special meal requests.
Special Needs & Requests
Please see above for special meal requests and seat requests. If you have any other special requests, including wheelchair or electric cart assistance, please mention your request when you book with an agent, or in the special requests section when you book online. We will do our best to accommodate them!
Country FAQs
Borneo Fast Facts
| Money & Credit Cards | Always notify your bank prior to departure to avoid any problems using your credit or debit card abroad. |
| Electricity & Power Adapters | Learn more about electrical standards around the world. |
| Cell Phones & Internet | Want to take your cell phone, tablet or laptop, but not sure how to get cell service or wifi? Read up on using your cell phone abroad and the 5 ways to get Internet abroad. |
| Did you know? |
|
Malaysia Fast Facts
| Overview | Capital: Kuala Lumpur |
| Health Precautions & Vaccinations | Malaria is present in Sabah and Sarawak. Check with your physician about malaria suppressants, and possible typhoid and hepatitis vaccinations. Remember to take along plenty of insect repellant. |
| Weather | Malaysia is hot and humid, with Borneo being a little hotter and more humid than the rest of the country. November thru February is the rainy season on the east coast, but is considered an ideal time for visiting the west coast, which remains dry during those months. If you plan to visit higher elevations, be sure to take a sweater. |
| Tipping | Tipping is not customary in Malaysia, though tips are always appreciated. A 10% service charge is often added to restaurant and hotel bills, so you do not need to tip above the service charge. Taxi and rickshaw drivers are very appreciative of a small tip. |
| Money & Credit Cards | Always notify your bank prior to departure to avoid any problems using your credit or debit card abroad. |
| Shopping | Shop for batiks, silverwork, pewter, brass, gold and silver brocades, local handicrafts, kites and carvings. Be sure not to purchase anything made from pangolin, an endangered anteater. It will be confiscated by customs. |
| Electricity & Power Adapters | 240 volts. Plug G. You will need a voltage converter and plug adapter in order to use U.S. appliances. We recommend getting a universal adapter and converter kit. Learn more about electrical standards around the world. |
| Cell Phones & Internet | Want to take your cell phone, tablet or laptop, but not sure how to get cell service or wifi? Read up on using your cell phone abroad and the 5 ways to get Internet abroad. |
| Did you know? |
|
Fine Print
Terms & Conditions: Please review our terms & conditions for this package.
Cancellations: If something comes up and you need to cancel your trip, please let us know as soon as possible. All cancellations must be made in writing. Cancellation fees vary by package; please see the cancellation fees for this package.